The home, on Burton Road, was given a clean bill of health and rated ‘Good’ in all five areas of the CQC’s mandate, which judges care facilities on their safety, effectiveness, care, responsiveness and leadership.
It is the second successive positive inspection for Seale Pastures House, which is operated by Akari Care, after it was found to be fully compliant during the CQC’s previous, unannounced inspection in 2014.
The report said: “It was clear that staff had built up good relationships with people and had a good understanding of their needs and any preferences they had in relation to the way their care and support was provided,” and “People told us they felt safe and one person told us they were happier since they moved into the service.”
In addition, residents and their families commented in the report.
Resident comments included: “I love it here, the staff are very nice, you’re not lonely, I’m very happy,” and “The staff look after me, I’m quite comfortable.” As well as: “There’s always a member of staff around if we need them. We don’t have to wait for anything and they are very attentive.”
A relative of one of the home’s residents added: “It’s so nice to know that [person who used the service] is safe and well looked after. I no longer have to worry and their quality of life is so much better. We all definitely made the right choice, choosing this home.”
Margaret Leary, home manager at Seale Pastures House, said: “This latest report is welcome news and a testament to our dedicated workforce, who do their utmost to ensure our residents receive an excellent standard of care. The comments from the CQC, our residents and their relatives are very encouraging and we are now hoping to build on this positivity.”
Seale Pastures House provides residential care for up to 40 elderly residents.