CLS Care Services, comprising Belong Villages and CLS Homes, is celebrating after being awarded the Gold Standard by Investors in People (IIP), the UK’s leading accreditation for business improvement through people management.
While CLS has held IIP accreditation since 2005, this is the first occasion that the care provider has been awarded the Gold Standard, joining the top 13% of accredited organisations in the UK. The assessment took place at four CLS care homes, four Belong villages and the Central Office with involvement from staff across the company.
The IIP Gold Review Report on CLS Care Services highlighted excellence in values and customer focus, along with a culture of openness, trust and confidence between management and staff.
In the report, IIP North Assessor Jenny Trickett noted that: “It was shiningly evident from every location we visited and every individual spoken to that CLS Care Services Ltd has remained true to its core value of ‘putting the resident first’.”
The assessment also impressed upon CLS’s learning environment, its culture of continuous improvement and its ‘highly effective’ Steering Wheel and Belong Tree, performance monitoring systems by which each service can evaluate their own objectives and targets.
Phil Orton, Head of People at CLS Care Services, commented: “We’re delighted to have been awarded the Investors in People Gold Standard. Our people are at the heart of everything we do, and as such we are committed to being one of the best employers and investing in our staffs’ skills and development. Being IIP Gold accredited is a fantastic achievement, and we’ll continue to build on feedback from IIP to ensure we are operating at the highest possible standard.”