Glenhurst Lodge, a mental health rehabilitation service in Maidstone, has received an overwhelmingly positive report from the Care Quality Commission (CQC).
The home, operated by Bramley Health, is meeting the requirements set out by the regulator to provide a good standard of care for its service users. The CQC report result is determined by safety, effectiveness, care, responsiveness and leadership.
The CQC report detailed the positive comments from patients and relatives: ‘The patients we spoke with were mostly positive about the staff. Staff and patients negotiated leave together (within the constraints of the Mental Health Act) and staff were prompt to do this. The interactions we observed between patients and staff were friendly and respectful. We spoke with two relatives of patients who spoke positively about the service and the kindness of staff.’
In addition, it gave a comprehensive report on safety, stating: ‘Environmental risks had been assessed and action taken to remove or reduce these risks. Men and women were cared for in separate areas. The wards were clean and adequately maintained. There were enough staff to provide care for patients. All patients had had a risk assessment carried out and reviewed. The hospital had means of managing risk which included observations and room searches. Staff handled and administered medication appropriately’.
Darsana Karki, Hospital Director at Glenhurst Lodge, said: “We are delighted to have received such a good report from CQC. All of the staff at Glenhurst are fully committed to maintaining a high standard of care for all our service users. We have taken all the feedback on board that we have received, and are continually looking for ways to enhance and develop the services we offer.
“To see the positive reports from our patients and their relatives is a fantastic testament to the hard work and specialist skills of all the staff at the home.”
Bradley Phillips, Commercial Director at Bramley Health, said: “The positive report highlights the excellent quality of care that Bramley Health provides across not only Glenhurst but all of its care homes and hospitals. Congratulations to the team at Glenhurst, it is fantastic their hard work and commitment has been recognised by the CQC.”
Glenhurst Lodge is an intensive locked rehabilitation unit (controlled access) for service users stepping down from secure units, providing service for up to 22 adults.