River View Care Centre, part of the Lifestyle in partnership with Orchard Care Homes portfolio, in Reading is delighted to announce five green lights and an overall GOOD rating from a recent Care Quality Commission (CQC) report this month.
Representatives from CQC undertook an unannounced visit to the home on 10th and 11th May, and the report has come through rating it good across all areas of being safe, effective, caring, and a responsive and well-led service.
Located close to local amenities and with strong connections to the community centre, the large home provides care and accommodation across three units, with general nursing dementia residential and dementia nursing for up to 137 residents.
The report stated that “People living at River View Care Centre received safe, high quality care from staff who knew them well … Staff were clear that the person using the service was at the centre of everything they did.”
The staff were praised for their knowledge and skills, including creating an open, calm and friendly atmosphere within the home and preserving people’s dignity at all times.
Ratings were given based on observations of the home by the unannounced CQC team and on conversations with staff, residents and their relatives. The report is part of CQC’s programme of inspections, with all adult social care services being given a rating according to whether they are safe, effective, caring, responsive and well-led.
“Oh yes, I feel safe, it’s absolutely wonderful here.”
“I feel valued, it’s a pleasure to come to work and they always say thank you.”
“My family member is at home here with all her things around her.”
Additional positive comment in the report related to the activities on offer and the mandatory training, which helped staff settle into their role and gain confidence.
The service was also praised by Reading Borough Council for maintaining standards and principles in care as part of the council’s Dignity in Care Charter.
Janet Varndell, Home Manager, commented; “What a great outcome for the home, we are delighted with the positive report from CQC. We work with staff on a practical basis, developing their knowledge and skills, and the report is a real testament to that hard work. There’s a friendly, supportive atmosphere and we can see this in the positive interaction and friendships between staff and residents.
“We consistently work hard to maintain our service at this high level and we take great pride in having this recognised and in receiving this good report.”