A Bournemouth care home has been rated as “good” by the Care Quality Commission. In addition to this overall rating, Meyrick Rise care home, in Branksome Wood Road, was also rated as good in all of the key quality criteria of being safe, caring, responsive and well-led. In their report of an unannounced inspection visit, which took place over two days in January, the inspectors said that the home, operated by brighterkind, provided person centred care with kindness and compassion. Staff treated people with respect and dignity and they demonstrated a good understanding of how people liked to have their care needs met. Janet Lewis, Home Manager, said: “All of the care team are very encouraged by the positive inspection report and we are absolutely delighted and touched by the really nice comments that our residents and their relatives made to the inspectors about living at Meyrick Rise.”
Comments from the residents included: “I can’t tell you how happy I am to live here.” “I have never been happier.” The care staff were described as “Lovely, really kind.”
People and their relatives were involved in making decisions about their care, as much as possible, and staff took account of their needs and preferences. The inspectors saw staff spending time with residents, asking their opinions on their daily routines. They interacted with people with care and compassion and anticipated their needs in a friendly and supportive way.
The inspectors said that mealtimes were a pleasant and social experience and described the dining room as having a pleasant ambiance with background music playing gently. Menus took account of dietary requirements, providing people with a choice of healthy food and drink, ensuring their nutritional needs were met. However, people only had to ask to have alternative choices to the daily menu. The kitchen has been assessed by the local authority and awarded a 5 star rating, which is the highest grade. The inspectors said that the Home Manager Janet Lewis provided a supportive environment with regular meetings for residents, relatives and staff. Care staff said they were always being offered training and that the training provided was excellent. New staff were trained in line with the new Care Certificate provided with a mentor for as long as they needed.
The home was recently completely refurbished and provides a good standard of decoration, equipment and furnishing.