Bluebird Care (Alton & Alresford) has been rated ‘outstanding’ by the Care Quality Commission – the only at home care provider in Hampshire to be awarded the rating.
The rating is the highest the CQC can give. Just 1 per cent of care providers get an ‘outstanding’ rating, with around 64 per cent rated ‘good’, 31 per cent ‘requiring improvement’, and 4 per cent rated ‘inadequate’.
Bluebird Care (Alton & Alresford) was inspected across five key areas, to assess the quality levels of their service, specifically focusing on if they are: well-led, caring, responsive, effective and safe. The CQC then scores each of these areas with the following grades: ‘Inadequate’, ‘Requires Improvement’, ‘Good’. To achieve ‘overall outstanding’ providers must be rated ‘outstanding’ in a minimum of two areas. Bluebird Care (Alton & Alresford) scored three ‘outstandings’ and two ‘goods’ leading to their service being officially rated as ‘overall outstanding’.
The report highlights a number of areas of outstanding practice, including:
- Developing strong links with the local community.
- Ensuring there was a strong focus on the use of technology in the delivery of people’s care.
- Ensuring there was a strong emphasis on the importance of people eating and drinking well and,
- Ensuring feedback from healthcare professionals was provided to staff to ensure they had up to date guidance about people’s healthcare needs and how to meet them.
In its summary of the inspection the CQC said: “The home care company values its staff and regards them as an asset to deliver high quality care to people. All Bluebird staff are highly motivated and inspired to offer kind and compassionate care.”
Bluebird Care (Alton & Alresford) staff use mobile technology which act as an electronic form of record keeping which improves the services to customers. The summary added: “People’s care was being delivered more safely, effectively and responsively due to the provider’s utilisation of technology to support the planning, delivery and monitoring of care.”
Alison Murray, CQC Head of Inspection for Adult Social Care (South Coast), said: “We found the management and staff at Bluebird Care (Alton & Alresford) committed to providing outstanding care to the people living in their own homes. People were supported and encouraged to have control in a range of aspects of their lives. The team working there should be extremely proud of the work they do. “What really impressed me in reading the inspection report and speaking with those involved in the inspection about this service was the level of personalised support that people received, from staff who had the right skills and who consistently treated people with kindness, compassion and dignity. People told us they liked the staff who supported them, and staff themselves declared it a great place to work. “People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well led.”
Norman Murphy, Owner and Managing Director of Bluebird Care (Alton & Alresford), said: “From the moment my wife Claire and I started Bluebird Care back in March 2012, our aim was to be the best home care provider in Hampshire. We are a family business and family is at the heart of everything we do. Today we stand immensely proud having our industry regulator CQC rating us ‘overall outstanding’ – the highest accolade possible.
“We are so proud of our fantastic, professional and caring team who always go the extra mile and are incredibly dedicated in our mission of delivering the very best in high quality home care.”
Duncan Berry, Chief Operating Officer, Bluebird Care, said: “This CQC rating is fantastic news and thoroughly deserved. Claire and Norman Murphy have been running a business that is everything Bluebird Care stands for putting the customer first. It is a great flag barer for the whole organisation.”
Bridget Warr, Chief Executive of United Kingdom Homecare Association, said: “We congratulate Bluebird Care (Alton & Alresford) on its outstanding rating from the Care Quality Commission. Strong leadership and commitment to staff training has clearly developed a culture where care and support for people is highly individualised. Comments made to CQC’s inspectors by people who use the service and their care workers clearly reflect the positive benefits of high quality care at home.”