County Durham homecare service found to be ‘Outstanding’

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CQC-care quality commission-care industry newsThe Care Quality Commission (CQC) has rated the quality of care services provided by Crescent Homecare Limited as Outstanding.

Crescent Homecare Limited based in Langley Park, County Durham, is a domiciliary care agency providing care and support services to some young adults but mainly to older people living in their own homes and also some social care in their community.

CQC carried out an unannounced inspection at the agency in November last year and has rated the service as Outstanding overall. During their inspection, CQC found that the service, treated people and their families with compassion and kindness, worked to ensure people were supported to be active in their local community and had a strong and experienced management team that were seen to work to continuously improve the service by evaluating current practices, ensuring people had a better quality of life.

A full report of the inspection has been published today at http://www.cqc.org.uk/location/1-1208962358

Inspectors found that people received an outstanding level of care and support which enabled them to remain cared for in their own homes, and supported in the local community. Inspectors saw that the service was very highly thought of and received many ‘thank you’ cards from families in recognition of their excellent service.

People told inspectors that staff treated them with dignity, were kind and compassionate, and spent time getting to know them including their personal likes and dislikes.

The service worked closely with other healthcare professionals to ensure the people it supported received appropriate care in a timely manner. If a person’s needs went beyond the capability of the service, for example entering hospital, the service ensured their wishes were met such as caring for their pets until they returned.

Staff had also been provided with supplementary training in end of life care to better ease the transition of a person entering palliative care. The management of the service was well established and recognised areas for improvement through robust quality monitoring systems and were seen to strive for continuous improvement and learning. The service engaged with people about their care and reflected and consulted on their practices, modifying them to ensure the needs of the people they supported were met or improved on.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“We found that Crescent Homecare Limited was providing an outstanding service to the people it supported and to their families, and the team there should be extremely proud of the work they do.

“We were particularly impressed with the service’s desire to continually improve and the dedication of staff to ensure that the people they supported were happy and well cared for.

“It is clear that people are at the heart of the service’s values and they strived to ensure people are provided emotional as well physical care, to help support them in leading independent lives in their community.

“Crescent Homecare Limited has developed some excellent systems to better develop the service and has been formally recognised by professionals and the people it supports. Staff act with utmost professionalism and management are dedicated to providing a caring, compassionate and high quality service. It is for this and many other reasons why the service has received the highest rating we can give.”

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