During the unannounced inspection, CQC found the provider was failing to provide care which was safe, effective, caring, well-led and responsive to people’s needs.
Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Fen Road has been rated as Inadequate.
Fen Road provides accommodation and nursing care for up to ten adults who have learning and physical disabilities.
A full report from the inspection has been published on the CQC website: http://www.cqc.org.uk/location/1-1830137732
At this inspection the provider was in breach of eight regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The system to monitor the quality of the care being provided and to drive improvement was not effective and this impacted on all areas of the service.
CQC found risks had not always been managed to keep people as safe as possible. Risk assessments had not always been completed. This meant that staff did not have the information they required to ensure that people received safe care.
We did not always see people being treated with dignity or respect or having their privacy upheld.
Care plans did not contain all of the relevant information that staff required so that they knew how to meet people’s current needs. We could not be confident that people always received the care and support that they needed.
Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:
“It is essential that Fen Road takes action to address the concerns we identified at this inspection. The provider has a responsibility to ensure that people living at the home are safe and protected from the risk of harm. All people living there have a right to receive care which is of a high quality, compassionate and safe.
“When we are faced with a residential or nursing home failing their residents, our first instinct is to make sure the service improves.
“Since the inspection we have been working closely with the local authority to ensure that residents are not at risk. We have placed this service in special measures and are taking further action in relation to this provider. We will report on this action when it is completed.”