Cheshire mental health supported accommodation deemed ‘outstanding’ by CQC

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CQCRivacre House, which provides supported accommodation for people with mental health needs, was deemed outstanding for the responsiveness of its service by the Care Quality Commission, the independent regulator of health and social care.

The 12-bed facility, close to Ellesmere Port town centre, was recognised for the high quality and personalised care it provides to a mix of short and long-term residents.

Residential manager Dreena Davies took over the reigns in 2013 after coming out of retirement from a 27-year career with Cheshire County Council learning disabilities team.

She said: “I was never going to spend my retirement in front of the TV and so had been doing some occasional shift work at Rivacre. When the residential manager position came free, I decided to go for it.

“I already loved the place and saw real potential for improving things further.

“We’ve done so much in two years, from major refurbishments and completely overhauling the garden, to staff training and most importantly, focussing everyone’s efforts on providing individualised care for every resident.

“It’s testament to the team’s dedication that we’ve received this top rating.”

Gaynor Chisnall, director of operations for adult social care charity Making Space, which manages the service, said: “The team has done a superhuman job in transforming Rivacre House into a first class facility.

“From supporting residents to rebuild relationships with their families, to developing independence and increasing life skills, Rivacre House residents are well-placed to grow as individuals and continue in their journeys.”

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