Care service for young adults in Cambridgeshire is rated Outstanding by CQC

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CQC-care industry newsThe Care Quality Commission has found the quality of care provided by Orchard Manor Transition Service in Meldreth, Cambridgeshire to be Outstanding following an inspection carried out in August. Orchard Manor Transition Service is registered to provide accommodation and personal care on a long or short stay basis for young adults with profound disabilities and complex needs. It is run by national disability charity, Scope. On the day of the inspection there were 17 people aged between 19 and 25 years old in residence. Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well led care. A full report of the inspection has been published today: http://www.cqc.org.uk/location/1-120264963 Under CQC’s new programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Orchard Manor Transition Service highlights innovative and creative practice used by staff and a clear commitment by managers to continually improve. People were supported by a highly motivated and well trained staff team. The service provided a wide range of opportunities for therapy sessions, activities and outings and people’s individual hobbies and interests were encouraged.

The service had received numerous compliments about the care and support provided to the people who lived there. One relative summed it up by saying, “We’ve been really impressed with everything. I can’t think of anything I’d change at all.”

Staff made people feel that they mattered. For example, staff always greeted each person whenever they met them, even just in passing in the corridor. Staff made eye contact with people and always waited for the person to respond and there was lots of laughter throughout the service.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:

“We found that people living at this home and their relatives were overwhelmingly positive about the quality of their care. Inspectors found many examples of the home’s management implementing innovative approaches to ensure care was delivered to a high standard.

“The service had a very strong person-centred culture. Everything was based on the needs and wishes of the individual and how those needs and wishes could be recognised, supported and met to give each person the best life they could have.

“The management culture of the home was dedicated to providing excellent care to people, and equipping staff to provide excellent care. Standards were high, and staff responded to this well. People, their relatives and staff were encouraged to give their views about the home and put forward their ideas for improvements.

“The management and staff should be proud of the great service they are providing to ensure residents receive the best care possible to suit their specific needs.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the home’s achievements.      “An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”

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