Care home group raises standard of service

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Fir CloseNational care home group PrimeLife is raising the standard of its service with a new internal training programme which has been praised by staff.

The training was recently carried out at PrimeLife’s Fir Close, in Louth, Lincolnshire, which has inspired staff and improved levels of care.

The training company, has introduced some innovative new ways to deliver the sessions.

 

Vicki Shaw, PrimeLife’s Director of Quality Matters, said: “The staff enjoy the training methods so much that they are always willing to attend sessions ­– even on their days off. They leave the training sessions full of knowledge, discussing what activities they have completed in the sessions and saying how much they have enjoyed it.

“I have heard the staff in the training sessions, interacting and taking full opportunity of the trainers vast knowledge.”

A number of key areas are covered throughout the sessions, which include dignity in care, challenging behaviour with people living with dementia and mental health issues and safeguarding adults.

James Wood, Managing Director of PrimeLife, said: “At PrimeLife we are committed to ensuring our high standards of care are not only maintained but improved. This is why we commissioned this excellent training programme.

“The training company recently worked with a member of staff who showed a keen interest in a client with dementia who wanted to take up writing. Barbara worked with all parties involved and it was discovered that the client had a real talent when putting pen to paper.”

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