A Thamesmead care home has been rated as outstanding by the Care Quality Commission. This is the highest accolade that England’s care regulator can give. Following an inspection, the CQC awarded Marlborough Court Care Home in Copperfield Road, an overall rating of outstanding. The inspectors also rated it as outstanding against specific inspection criteria of providing effective care and for being well led. They said the home is caring and responsive. So far across the entire country only 19 care homes have been rated as outstanding. Maggie Candy, the Home Manager, was regarded as outstanding by the inspectors for promoting high standards of care and support for people using the service. Maggie said: “I am so pleased that the CQC inspectors included Marlborough Court among the highest rated homes in the country. This is an endorsement of our care team who always ensure that our residents come first. I am grateful to our residents and relatives who commented so favourably to the inspectors about the care we provide.”
The CQC inspectors said that staff treated people with care and kindness, dignity, respect. They were knowledgeable about people’s needs, likes, interests and preferences. Care plans were personalised to meet people’s individual needs. Staff engaged with residents to help them take decisions regarding their care and understood how to support the residents in a way that ensured individual preferences were met.
Innovative approaches were used when delivering care including a variety of activities which residents were able to participate in based on their own choices. Staff regularly sought feedback from the residents in order to make sure care was always being improved where possible. A dementia care unit has been accredited as a Positively Enriching And Enhancing Residents Lives (PEARL) dementia service. Staff had received additional specialised training in dementia as part of this accreditation process and were proud of the service being provided on the unit. The inspectors said that this unit had lots of interaction, conversation and activity going on and they saw numerous signs of people’s wellbeing.
Staff also offered support to the families of residents living with dementia in order to help them better understand the condition.
Maggie Candy, Home Manager, and her team at Marlborough Court have won a number of Great British Care and National Care Awards, which are a series of regional and national awards. Andrea Sutcliffe the Chief Inspector for Social Care at the Care Quality Commission will visit the home on 6 October to see for herself why it is rated as outstanding.