Members of staff and service users at Baylis Place care home in Sutton are celebrating after the home was rated ‘Outstanding’ by the Care Quality Commission (CQC), the independent regulator of all health and social care services in England.
The rating was received following an unannounced inspection, with the report detailing how Baylis Place was responsive to the needs of the service users supported, and the leadership of the staff team was commended.
The CQC launched a new and tougher inspection regime last year, and Baylis Place is currently the only care service in the Kingston Upon Hull area to have been rated as ‘Outstanding’, and are one of only 12 residential care services in the UK to have received the rating.
During the inspection, one service users remarked that they “feel the staff have time for me and listen to me,” with a member of staff commenting during the inspection that “the people matter to us; we all treat the residents as individuals.”
The staff team were particularly praised in the report as being caring and professional. For example, the report notes that the staff have a strong knowledge of the individual needs of each service user, to the extent that they understand behaviours, with a visiting healthcare professional noting; “there’s no doubt the staff know what they are doing, people are kept as safe as they can be.”
Baylis Place, which is part of Swanton Care and Community, provides accommodation for 11 service users with learning disabilities or autism spectrum disorder, who require nursing or personal care.
Nigel Humphrey, Service Manager at Baylis Place, commented:
“Our team works exceptionally hard to deliver the highest standard of person-centred care and support for each individual service user. We are delighted this has been recognised this by the CQC, and that we are leading in the country in providing the highest level of care.
We are dedicated to creating and nurturing trusting relationships with service users, where they are supported to live as independently as possible. We see the potential in each service user and our focus is on supporting them to thrive and achieve their personal goals and ambitions.”