A home care service in Bristol has been deemed as ‘Good’ by the Care Quality Commission (CQC) after the watchdog found that its “caring and compassionate” staff often went “above and beyond” in delivering a great service.
Run by Guinness Care and Support, Care at Home Bristol’s latest inspection result was published by the CQC in June – and the inspectors were so impressed that they awarded it ‘Outstanding’ status in the Caring category.
The service, which provides personal care to people in their own homes in the city, was also judged as ‘Good’ across the board in the CQC’s four other categories: Safety, Effectiveness, Responsiveness and Leadership.
The inspectors found that people cared for by the scheme were safe because staff “understood their role and responsibilities” and “knew how to raise any safeguarding concerns”.
The CQC also found the service to be effective because “staff had been trained to meet people’s needs” and that those being cared for are being “supported to maintain their independence”.
One customer told inspectors: “When my phone wouldn’t work, the carer noticed and the manager came round and sorted it out straight away. Later on the carer came round to see me in her own time to check that I was ok which I thought was very caring indeed.”
Another added: “I feel very safe with my carer because they have been doing the job for 17 years.”
Regional Manager Willem Roos, who heads up the service, said: “Our top priority is the health, well-being, dignity and comfort of all our customers. We are delighted with the CQC’s findings, which are a great reflection of the commitment and professionalism of our staff.”