The staff and management at Queen Elizabeth House, a care home in Bromley owned and operated by Greensleeves Homes Trust, were highly praised by the residents and relatives during an unannounced inspection by the care regulator Care Quality Commission in early August.
“I am very happy to be here, they are marvellous” – said one of the home’s residents. A visiting relative added “The staff seem friendly, attentive and helpful all the time”.
The inspection took place in early August and the regulator gave ‘Good’ ratings for all assessed criteria – safe, effective, caring, responsive and well led.
Queen Elizabeth House provides accommodation and residential care for 28 older people, including people with early onset of dementia.
The residents told the inspectors that “they felt safe living in the home and staff were kind and supportive”, while another resident commented “The staff are very caring and I always feel safe”.
The CQC found the service to be effective and saw the residents being supported by staff that had appropriate skills and knowledge to meet their needs. “We are very well looked after”, said one of the residents. A visiting relative commented that their loved one will be 100 soon and said “They must be doing something right”.
The residents and relatives told the regulator that they were happy with the support they received from the staff and management at Queen Elizabeth House. One person said “This is a friendly place and the staff are all caring”. A visiting relative described an example of the care showed to them and their loved one, saying “They passed a card around to all the residents who signed it when she [resident] was in the hospital. The home were not only good to her, they were good to us too”.
The staff were praised for getting the residents involved in planning and agreeing their care before admission into the home. One resident said “I visited the home before I moved in to see if I liked it. Staff were very good in helping me settle in”.
The care home practise the Eden Alternative approach to care, which supports the residents to engage in a range of activities that met their needs and reflected their interests. During the inspection, one of the residents played the piano for others who were seated in the lounge area. In addition to the planned activities, the residents were supported to engage in organising and assisting to run services within the home. That gave the residents the sense of purpose and engagement in the life within the home.
Beverley Simms Dick, Home Manager of Queen Elizabeth House, extends a warm welcome for people to visit the home.