Tuesday, March 2, 2021
Tags Local Government and Social Care Ombudsman

Tag: Local Government and Social Care Ombudsman

Hertfordshire County Council fails to help care users maintain their homes

Hertfordshire County Council has been asked to review its social care practices to ensure it meets its Care Act duties to help people keep...

Social care pressures reflected in Ombudsman’s review of complaints

“It’s no longer just one-off mistakes; we’re seeing problems with systems, policies and the way procedures are being applied…” That’s the view of Michael King,...

Social care guides launched to help providers deal with complaints better

Councils and care providers are being encouraged to adopt a new statement which sets out best practice in receiving and dealing with comments, complaints...

London council based care decision on historic needs assessment

Councils must make timely, thorough and informed assessments of people when deciding care needs, the Local Government and Social Care Ombudsman has said. The warning...

Councils cannot cap personal budgets under Care Act, Ombudsman warns

Councils cannot set maximum budget levels when calculating the cost of people’s care, the Local Government and Social Care Ombudsman has said. The Ombudsman...

Council should not have charged care home top-up fee

Norfolk County Council has agreed to investigate whether more care home residents have been incorrectly charged a top-up fee, after one family’s complaint was...

Councils urged to check their care charging procedures following Ombudsman investigations

  Councils across England are being reminded of their obligations to families when placing people in care homes, after two North Yorkshire families paid over...

Ombudsman offers practical guidance on contracts for social care providers

Care providers can now download new guidance from the Local Government and Social Care Ombudsman to help them provide clearer cost information in their...

Council wrongly decides elderly woman had spent her money to avoid paying care fees

North Yorkshire County Council stopped paying for an elderly woman’s care home after it decided she gave away money to avoid paying the fees,...

Councils must meet all assessed care needs says Local Government and Social Care Ombudsman

People who need care should not be asked to choose which of their needs, identified through an assessment, their council should meet, the Local...

Disabled man left for two years in unsuitable short-stay accommodation let down by council

A young man with special educational needs has been left in short-stay accommodation for nearly two years because social workers in Lancashire could not...

Care industry bodies respond to the Competition and Marketing Care Home Market Study

The care homes sector is worth around £15.9 billion a year in the UK, with around 410,000 residents. The report calculates that there are...

Ombudsman highlights the power of complaints to improve social care

The impact of an individual complaint in improving care services for others is being highlighted in a new report by the Local Government and...

Lancashire man spends his last month bed-bound because of council delays

A disabled man had to spend his last month in bed because Lancashire County Council failed to provide him with the special chair he...

Ombudsman publishes rare critical finding against London care provider

The Local Government and Social Care Ombudsman has published a rare public notice against a Wembley care provider, after it refused to put things...

Ombudsman welcomes latest Healthwatch England report

The Local Government and Social Care Ombudsman has welcomed the latest Healthwatch England report, which looks at the experiences of people who receive care...

Man banned from visiting relative in her care home without proper assessment

A man was banned from visiting his partner’s mother in her care home when Nottinghamshire County Council failed to go through the correct procedures,...

Hackney council takes too long to pay woman’s care bill

A London council which took too long to assess a vulnerable woman’s needs has been asked by the Local Government and Social Care Ombudsman...

Ombudsman input to CMA care home market study

The Local Government and Social Care Ombudsman has submitted its response to the Competition and Markets Authority’s (CMA) invitation to comment on initial findings...

Vulnerable adults being let down by poor social work practice

Vulnerable people are being forced into situations against their will because care providers are not going through the proper processes, the Local Government and...

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