Sunrise Senior Living UK and Gracewell Healthcare have revealed record results in their 2020 ‘Have Your Say’ survey of team members.
The survey of 3,460 team members received an average Engagement Score of 87% with the survey’s five key questions and 76% with all 21 questions.
Results from the survey found that 96% of respondents agree that they understand what is expected of them in their role, a 9% increase from 2019, and 92% said they enjoy the work that they do. A further 88% said they are proud to work across both the Sunrise and Gracewell brands with 92% also saying they feel able to make a positive contribution to the success of the organisation.
Sunrise and Gracewell also recorded an ‘Employee Net Promoter Score’, an index of how likely team members are to recommend the care providers, of +29. 84% of team members also expressed positive emotions when asked how they feel in their roles, with many expressing feelings of commitment, happiness and motivation.
Speaking of the results, Sharon Benson, Human Resources Director at Sunrise and Gracewell, said:
“These results demonstrate the continued sense of purpose that is felt amongst our team members. 2020 was one of the most challenging years for the care home sector, but I’m proud that we have recorded an increase in some of the key indicators that measure the experience of team members across Sunrise and Gracewell.
“We’re committed to continue improving the experience of team members across both our 46 care homes and support office, and we look forward to building on our successes as we emerge from the COVID-19 pandemic.”
Speaking of her experience working at Sunrise, Folake Elubode, a Wellness Nurse at Sunrise of Purley, said:
“I love looking after people, solving problems and making colleagues happy and stress-free. But most of all I love it that at the end of the day, we receive compliments from family and residents. It’s rewarding and I don’t want to be anywhere else.”
Harry Garston, the General Manager at Gracewell of Bookham, said:
“Sunrise and Gracewell is an organisation whose values and beliefs align with my own. These values and beliefs are not just words on a wall or a policy, they are something that are being lived out daily throughout the organisation. For me this is very important. It is also an evolving organisation and in the five years I have been here it already looks and feels a lot different in a better way. I have been well supported throughout my career at Sunrise and Gracewell and our Leadership team take a genuine interest in people’s development and how they can support it.”
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