Home Instead Wimbledon and Kingston has become the first home care provider in the country to have received three consecutive CQC outstanding ratings. It’s a double celebration as the company recently delivered its millionth hour of care since opening 10 years ago.
Independent regulatory body the Care Quality Commission (CQC) highlighted in its report how well-led the company is, and how supported staff were to deliver exceptional care to elderly and vulnerable people across Wimbledon and Kingston, even among the challenges of the pandemic.
Clients of Home Instead Wimbledon and Kingston, and their relatives, were asked about areas of the service, including its responsiveness and efficacy. A loved one of a client commended how attentive the care is, telling the CQC: “I think they have built a level of trust that they care for someone and feel that my dad has that care and they are not just going through the motions.”
Caregivers were also surveyed, and the CQC highlighted their ability to deliver personalised care. One caregiver said: “It’s important to know people’s preferences and cultural and religious needs.” Similarly, another caregiver spoke about learning to cook a recipe for a client with specific dietary requirements and food allergies.
The CQC also praised Home Instead Wimbledon and Kingston’s initiatives that keep clients engaged, healthy, and connected to others. Initiatives such as virtual ‘love to move’ sessions that keep people active, memory cafes, supper clubs and singing sessions were all highlighted as having positive outcomes for clients.
Clare Jeffries, owner of Home Instead Wimbledon and Kingston, says: “It’s an absolute honour to achieve landmark success as a home care provider and get CQC outstanding for the third time. Our team of caregivers have certainly been put through their paces amidst the pandemic, but their dedication and hard work has meant that they have done a fantastic job keeping elderly and vulnerable people in the area safe. I want to thank each one of them for contributing to our wonderful achievement.”
Home Instead provides tailored support, typically comprising of companionship, meal preparation, light housekeeping, personal care, medication reminders, shopping and errands for older people.
Home Instead Wimbledon and Kingston Outstanding Rating CQC report can be viewed here: https://www.cqc.org.uk/location/1-2239302350
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