TLC Care recognised by Investors in People


Team members and residents across TLC Care are celebrating after the elderly care provider was awarded Platinum status by the prestigious and internationally recognised Investors in People accreditation group.


Platinum is the highest accreditation possible and is held by only 2% of the 8,000 UK companies that apply. To receive this award, companies must prove that they invest in employees at all levels of the business and enshrine the company’s values in every aspect of its work.


TLC Care provides nursing, residential and dementia care for over 450 residents across London, Cambridge, Surrey and Hertfordshire. Assessors praised the company for making sure that everyone – from the Home Managers to chefs and housekeepers – is empowered to perform at their best and is supported to continually develop according to their own capabilities.


TLC Care is the only care provider in the UK to have achieved the Platinum accreditation – an achievement made all the more impressive considering its team, like so many in the care sector, were on the frontline of the coronavirus pandemic response.


Assessors also noted this when making their decision, commenting on the resilience of the TLC team in supporting each other while continuing to provide excellent quality of care despite the increased demands on their time.


Paul Devoy, CEO of Investors in People said:                                    


“I congratulate TLC Care for achieving our very highest award.


A Platinum accreditation is testament to their high performance and making work better for their people, particularly noted at a time when the pressures on their services and support are great, they have achieved a more than exceptional result”.


Paavan Popat, Chief Executive of TLC Care, said:


 “We are absolutely thrilled to have been recognised as one of the UK’s top employers by Investors in People.


“TLC Care has worked incredibly hard to make sure our team members have the resources and opportunities to grow, both professionally and personally. We know that our teams work in care because they want to improve the lives of our residents, and we consider it our duty and privilege to make sure their efforts are rewarded.


“I would particularly like to thank our Chief Operating Officer, Lorna Badrick, for her outstanding work over the past year, during an incredibly challenging time for the care sector and for our team. She has led our journey to make sure everyone at TLC Care has a career they can progress in and be proud of.


“I hope this accreditation will encourage more people to work in social care and show that it is a highly skilled and rewarding career.”


Lorna Badrick, Chief Operations Officer said:


“This accreditation is testament to the hard work of the whole TLC Care family who dedicate themselves every day to making a difference to the lives of our residents and each other..


“Our TLC family is a place where we are encouraged to bring our real self to work and share openly how we are feeling. In a difficult year, we showcased our one team approach in all that we do and achieved more than we ever thought possible. Achieving the phenomenal Investors in People Platinum accreditation, at a time when care workers deserve more recognition for the services they provide, is another example of this.


“TLC’s success as an employer is driven by the values instilled by our Chief Executive Paavan Popat, who deserves a large amount of the credit for our success”.


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