We love good news, especially in these strange times – and this is excellent news.
The Care Quality Commission inspection report for The Manor Cottage Care Home, Frenchay, Bristol has come back, rating the care home ‘Outstanding’.
Kew Care Group is a small family-run operation and prides itself on delivering a high-level and dedicated person-centred care service.
Cleeve Lodge, in Downend, Bristol, was rated ‘Outstanding’ in 2019 and now The Manor Cottage shares this accolade.
Green Willow in West Sussex and Westbourne in Gloucester are both rated ‘Good’, and they will continue working to share best practice and aim to join their sister homes in achieving the top rating.
Regular Manager away days, teamwork with residents and an open and transparent learning culture mean that this little group can provide an exceptional care service.
They are delighted that the hard work, enthusiasm and kindness of the whole staff team at The Manor Cottage, is now being recognised with its ‘Outstanding’ rating making it among the top 3.7% of all homes. The staff and residents produced a video to celebrate, and this adds to their regular vlog on life in a care home – all available on their Facebook page. As the residents said in their video ‘We are Outstanding – but we knew that already’!