ExtraCare Charitable Trust has two services rated Outstanding by CQC

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The Care Quality Commission has rated the care being provided at ExtraCare Charitable Trust Reeve Court Village, in St Helens, Merseyside and ExtraCare Charitable Trust Brunswick Gardens Village, Sheffield, South Yorkshire to both be Outstanding.

ExtraCare Charitable Trust Reeve Court Village was inspected in February 2019 and rated Outstanding for being effective and well-led, and Good for being safe, caring and responsive. ExtraCare Charitable Trust Brunswick Gardens Village was inspected in April 2019 and rated Outstanding in effective and responsive, and Good in safe, caring and well-led.

Both services are operated by The ExtraCare Charitable Trust, part of the ExtraCare Group, and rated Outstanding overall. The services provide personal care as part of an Extra Care Housing scheme to people in their own homes.

At ExtraCare Charitable Trust Reeve Court Village people were being supported to be as independent as possible and encouraged to be socially active to avoid isolation. Care outcomes were positive as a result. Management of the service had a shared vision of quality and empowerment of staff to deliver high quality care. Staff commented positively about the open and honest culture of the service. People’s family members were recognised as needing support and help was provided to maintain people’s relationships.

Both services had a staff member employed as a ‘Locksmith’ who specifically supported people who had mental health concerns. In ExtraCare Charitable Trust Brunswick Gardens Village the Locksmith helped to integrate new residents and provided weekly activity and social groups to enhance people’s care, alongside supporting people to access activities in the community. They also provided training to volunteers and raised awareness of dementia. The service employed the use of technology to support people to be independent and more confident in everyday situations, whilst keeping them safe and in contact with staff.

Inspectors reported on the strong community ethos within both services. Staff were committed to continued and developing partnerships with community groups and healthcare professionals to enrich people’s lives and involve the local community with the service itself.

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