Unannounced CQC inspection brings ‘Outstanding’ result for High Wycombe nursing home

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The Heights nursing home in High Wycombe, run by local care provider and charity, The Fremantle Trust, has achieved an Outstanding rating by industry regulator the Care Quality Commission for a second time, following an unannounced inspection in November 2018.

The nursing home was the first in Buckinghamshire to be deemed Outstanding by CQC back in 2016 and all the employees are thrilled to have maintained this.

The Heights provides nursing and residential care for up to 90 adults, including older people with a range of needs including dementia, and younger adults with a physical or learning disability, based in a separate part of the building.

Inspectors praised employees, describing them as ‘highly skilled, dedicated and passionate’ who ‘treated people as individuals, celebrated their life histories and enabled them to access meaningful experiences.’

The care provided was recognised as truly person-centred, underpinned by an intention to ensure residents enjoy life enhancing experiences.

Manager Blesson Thomas was once again upheld as an exemplary leader who consistently goes above and beyond to motivate the team, with a commitment to continuous development and a keen eye for detail.

Commenting on the rating, chief executive of The Fremantle Trust, Sara Livadeas, said: “This is a tremendous achievement and testament to the dedication of Blesson and all the team at The Heights who ensure the people they care for remain at the heart of everything they do.”

Blesson added: “We are incredibly proud to have maintained an Outstanding rating, given the level of scrutiny involved in the inspection, and remain absolutely focused on providing the best possible experience for residents, families and employees here at The Heights.”

Lin Hazell, Buckinghamshire County Council’s Cabinet Member for Health and Wellbeing, said: “It is great to see The Heights maintain its ‘Outstanding’ CQC rating and continue to provide such high quality care for its residents. We would like to thank the staff for their ongoing hard work and dedication and offer our sincere congratulations for this impressive achievement.”

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