Royal Mencap Society celebrates as CQC finds Northumberland Mid & North Domiciliary Care Agency ‘Outstanding’

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The Care Quality Commission has rated Northumberland Mid & North Domiciliary Care Agency, based in Ashington, Northumberland, to be Outstanding after an inspection in November last year.  The service provides care and support to people living in ‘supported living’ settings, so they can live as independently as possible.

The service is part of the Royal Mencap Society and registered to provide personal care. At the time of the inspection, 13 people were receiving support with personal care from the service. It was previously rated Good in 2016.

Following the latest inspection, Northumberland Mid & North Domiciliary Care Agency was rated Outstanding overall and for services that are effective, caring, responsive and well-led. Safe services were rated Good.

A full report of the inspection has been published on the CQC website: https://www.cqc.org.uk/location/1-574301231

Rosalind Sanderson – Head of Inspection (North East and Coast), Adult Social Care said:

“This is a provider that has endeavoured to continually improve the service for the benefit of the people it supports, they should be very proud of their achievement.

Our inspectors found that people felt included in their care and were involved in decisions affecting the running of the service. The service clearly valued this input and tailored the support to provide the best possible care and develop best practice. 

People were supported to develop life goals and driven to realise them in a caring and compassionate way. The people we spoke with, and staff, told us how much of a difference the service had made to their lives.

Congratulations to everyone involved with the service.”

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