Eachstep Blackburn delighted with CQC inspection!

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The Care Quality Commission has rated the care being provided at Eachstep Blackburn, operated by Community Integrated Care, to be Outstanding following an inspection August this year.

CQC inspectors revisited the service to check whether improvements, identified at the previous inspection in 2017, had been made. Inspectors found that the service had taken the previous concerns seriously and addressed them, as well as making further improvements.

Previously Eachstep Blackburn was rated Good overall with a rating of Requires Improvement for safe services. At the latest inspection safe improved  to Good and well-led improved to Outstanding. Effective, caring and responsive services maintained their previous ratings of Good and Outstanding. Eachstep Blackburn is now rated Outstanding overall.

The service is situated on Infirmary Road, Blackburn, and provides accommodation, personal and nursing care for 61 people at the home.

A full report of the inspection has been published on the CQC website: https://www.cqc.org.uk/location/1-2650123827

Debbie Westhead – Deputy Chief Inspector of Adult Social Care said:

“It is fantastic to see that this service has maintained its focus on high quality person-centred care but also taken our concerns about safety seriously, and addressed them. In doing so they have improved the service overall.

“Staff recognised the continuing need to support people individually and worked with them to make sure their needs were met fully. The people we spoke to, and their relatives, all spoke highly of the home and talked about how far the service would go to provide care.  

“We found the service had continued to work on implementing and developing best practice, alongside other organisations, to enhance people’s care experiences. Staff were extremely complimentary about the leadership of the service and were often recognised and rewarded for their achievements. An excellent example of quality improvement, well done to everyone involved.”

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