Newland House in Witney, part of the Hartford Care family, has proudly received an overall ‘Good’ rating from the Care Quality Commission (CQC).
The residents, family carers and staff team at Newland House along with the Hartford Care family, are delighted with the outcome. During the inspection held in June, the impressive 28-bed family home, registered to care for older people and those living with dementia, was awarded 5 ‘Good’ stars and highly praised in all areas including safe, caring, effective, responsive and well-led.
The CQC report said: “The caring approach was demonstrated by the staff throughout the day of our inspection. People told us staff were kind and supportive. Comments included, “they are kind and caring” and “The staff are quite good, they try to help and are kind”. One relative said “I think [person] is extremely looked after here, [staff] always consider ‘person’s] needs. Staff are absolutely brilliant. It’s a homely feel. The warmth is coming across strongly here”.
People told us that they felt safe. One person said, ‘I feel safe. I have no fears or anxieties about anything”. One relative said, ‘I feel [person] is safe here’.
People and relatives complimented the service and told us the service was run well. Comments included, “Very approachable, I think the fact I don’t visit often shows I am comfortable with care [person] is getting there” and “They are quite prepared to listen. I haven’t had any problems, but I get the feeling you can talk to staff and get support”.
The feedback received from external professionals was very positive and included comments such as, “Open, transparent [culture]. Residents seem happy, staff are happy, things are ‘safe”…”Care and nursing homes generally feel under-resourced and under-staffed and yet Newland House has never felt this way to me. I would choose this home as ‘my’ care home if I had to choose within our immediate locality. “
The exceptional care provided is underpinned by the core values of care, comfort and companionship, the ethos of the Hartford Care family. The welcoming and comfortable home is proudly led by our fully-trained, compassionate and caring team, who strive to make a positive difference to the quality of life for those who call Newland House home.
CEO of Hartford Care Sean Gavin commented: “Congratulations to Chris and the team at Newland House for this terrific outcome. I know the team have worked tirelessly to ensure the quality of care is consistently maintained and they should be proud of this achievement.”
Registered Manager Chris Stimpson added: “I am absolutely delighted with the outcome of our most recent inspection and I’m so proud of all the hard work from my team, to help us achieve this rating. Providing care to our residents is a rewarding job and it is great to have our excellent care acknowledged by an inspecting body such as the CQC. This ‘Good’ rating in all key areas provides proof that we are successfully meeting the needs of our residents and helping them to live an enriched and fulfilling life.
Originally home to three generations of blanket industrialists, the prominent ‘Early’ family, Newland House also provides Day Care services to encourage individuals to explore new hobbies & interests and enjoy a delicious dining experience with freshly prepared meals.