The Care Quality Commission has found the quality of care provided by Willowbank in Hadfield, Derbyshire, to be Outstanding following an inspection in June.
Willowbank provides care for up to 18 older people, including people living with dementia.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full inspection report has been published on CQC’s website: https://www.cqc.org.uk/location/1-308359542
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Willowbank is rated Outstanding for being caring and responsive, and Good for being safe, effective and well-led.
Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region said:
“Our inspection team was really impressed by the level of care and support offered to people at Willowbank, which we found gave them an enhanced sense of quality of life and well-being.
“Staff provided sensitive, compassionate care and responded very promptly to people’s needs. They understood each individual’s requirements and ensured they were met. This included adaptations to maintain and encourage their independence. They also worked in partnership with people’s families to ensure that their personal histories were understood.
“All staff had an excellent knowledge about people’s needs and ensured that they were met and regularly reviewed. They also used this knowledge to plan activities and interaction which promoted people’s mental and physical wellbeing.
“There was a strong commitment of continual improvement from every staff member; from the leadership team to staff whose roles were not in direct care. There were innovative approaches to developing the service.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”