Sidmouth care home celebrates and ‘Outstanding’ inspection by CQC


Hartford Care has announced that Malden House Care Home in Sidmouth, has received an overall ‘Outstanding’ rating from the Care Quality Commission (CQC) – the first Outstanding rating for the Hartford Care family.


Malden House, providing care to older people and those who live with dementia, was found to be Outstanding following an inspection in March 2018, based on its ability to deliver well led, responsive, caring and effective approaches to care, and was commended for safety.


The CQC report stated “people received exceptionally effective care, based on best practice evidence by staff with an in-depth knowledge of their care and treatment needs. The ethos of the home was one of an extended family. Staff had excellent communication skills and developed positive, kind, and compassionate relationships with people. Staff ‘went that extra mile’ to meet their needs and wishes”.


The Outstanding care is underpinned by the core values of Hartford Care to provide care, comfort and companionship and to make a positive difference to the quality of life for those who call Malden House home.


Only 2% of care homes in the UK are currently rated as Outstanding, and Hartford Care is thrilled to be recognised for the exceptional care and support delivered at Malden House, and to be one of the top care homes in the country.


Nicky Nendick, Head of Inspection for Adult Social Care at the CQC said; “Malden House is a service that promotes an ethos of an extended family atmosphere and is committed to providing care in a compassionate, person-centred manner. It is clear that the vision and values of the staff and management which focus on people’s wellbeing, having a sense of purpose in life, and also encouraging people to continue with their outside interests and hobbies has an overall positive effect on the lives of those using the service”.


CEO of Hartford Care Sean Gavin said: We’ve always been really proud of the team at Malden House because they ensure the residents receive the best possible care, on a daily basis.  We are delighted this has been recognised by the recent report by CQC and I would like to congratulate the team on this outstanding achievement. This is a first for the Hartford Care Group and I am confident that Malden House will be a shining example for the rest of our care homes in the family.


Registered Manager Agnieszka Orlowska comments: I started my journey with Hartford Care in 2014 and as a Manager, it has been my biggest dream and ambition to achieve this outstanding rating. I am very proud of the whole team because they have all contributed to this achievement to provide care, comfort and companionship in an environment that is safe and happy for all. The outstanding rating is proof that we provide a high level of person-centred care, so our residents can live their lives with purpose and full potential – we are very happy!


Malden House has developed and embedded strong community links with places such as Sidmouth Museum and delivers a successful and innovative weekly ‘Tiny feet club’. The club focuses on building intergenerational relationships, providing sensory and stimulating opportunities for residents and children to spend time together.

At Hartford Care, we believe our excellent reputation within the care industry has been achieved by remaining the home of choice across the South of England, and we look forward to future celebrations at our additional 13 Care Homes.



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