A residential care home based in Felixstowe has been rated as ‘outstanding’ by the Care Quality Commission (CQC), following an inspection into the quality of service it provides. Foxgrove residential home, which is part of the Healthcare Homes group, was inspected in April and has now received this highly positive rating, placing it in the top 1% of care homes in the UK.
Inspectors visited Foxgrove in an unannounced visit and spent time speaking with staff, residents, the relatives of residents and the registered manager. They looked to determine whether the service delivered at the home was safe, effective, caring, responsive and well-led. The home was rated as ‘outstanding’ in two out of five areas; and ‘good’ in all others.
Inspectors were particular impressed with the leadership at the home, and found that “People were provided with an exceptionally caring and compassionate service. The registered manager drove improvement in the service and led by example in providing a caring service……. staff working in the service worked to shared values and had pride in the exceptionally caring and person centred service they provided.”
The report also describes a happy, positive environment at the home, with friendly relationships in place between residents and staff. It says, “We saw a staff member doing a jigsaw puzzle with a person. Another staff member walked around the garden with a person. On the morning of our inspection a visitor played the organ and on the afternoon there was a visiting singer. After this people played carpet bowls and there was lots of laughter.”
The Foxgrove team works to make residents feel at home, surrounded by people who know them and care about them. This was demonstrated to inspectors who saw a birthday celebration underway. They state “When lunch was finished the lights were turned off and a cake with candles was brought in. Everyone sang happy birthday and there was applause and laughter, the person blew out most of the candles with a little help from a member of staff. These examples identified that actions taken by staff demonstrated that they knew people and showed people that they matter
The daughter of a resident recently commented: “When my mother in law moved into Foxgrove the staff could not have done more to help her and the family. Nothing is too much trouble. Foxgrove is a small home and everyone is made to feel like family. The care is second to none. I truly believe that the care at Foxgrove has benefitted and extended my mother in law’s life greatly. We would not have chosen anywhere else. We would like to say a massive thank you to all staff at Foxgrove.”
Manager of Foxgrove Magda Kurdziel said: “I couldn’t be prouder to have received this fantastic report, which is a reflection of the constant hard work, professionalism and care that the entire team works hard to deliver every day. To be one of only two homes in Felixstowe to currently be rated as ‘outstanding’ is a real achievement – and something everyone is very proud of.
“Our ethos here is simple; we treat our residents as if they were our only family – and that means we have a very happy home with people being cared for, by staff who have their every interest and wellbeing as their absolute priority.
“We will work to make sure that Foxgrove continues to be a much-loved home from home for anyone who needs our support.”
The CQC is the independent regulator of health and adult social care in England. It makes sure health and social care services provide people with safe, effective, compassionate and high-quality care.