A specialist dementia care home in Pannal, Harrogate has impressed local Care Quality Commission inspectors, who found the service to be ‘Outstanding’ – a status shared by less than 2% of all care homes in the country.
The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. Vida Grange, which offers specialist care for up to 124 people living with dementia, was inspected in November, less than a year after opening, securing its outstanding rating for its caring ethos and effective approach to care.
The report, published this week, highlighted in particular the person-centred approach in the home, recognising the efforts made to meet people’s individual needs and the very positive impact this had on their wellbeing. The report also highlighted the specialist training, excellent support and mentorship staff at the home were given to ensure they had the skills and knowledge to provide the highest standards of care and support.
Residents living at Vida told inspectors they were supported by exceptionally caring staff who respected their privacy and dignity. Visitors said they were made to feel welcome and were fully involved in their family member’s support and wellbeing. The inspectors also saw the positive benefits of the carefully designed, purpose-built environment, which kept residents safe, promoted independent living and helped to reduce anxiety and stress.
Vida Grange is now one of only 24 care homes in the Yorkshire and Humberside region to have been rated Outstanding overall. The rating follows on the heels of the Great British Care awards, where the Vida Healthcare’s Managing Director, James Rycroft, won the ‘Outstanding Contribution to Care’ award in the Yorkshire Regional Finals.
James commented: “It really has been an incredible year for us at Vida. I’m so proud of the whole team, who work tirelessly to provide the best care for our residents and their families. This report is a testament to all the hard work, dedication and kindness I see every day in our homes. It means the world to everyone here to be recognised as an outstanding service”
Bernadette Mossman, Healthcare Director at Vida added “The CQC’s inspections take place unannounced and take into account feedback from residents, families, staff and other visitors to the home. We’re incredibly proud of our report findings, which demonstrate our commitment to quality care.”
A member of staff was quoted in the report as saying “The staff here care more, they are more professional and they look to solve problems. I have told the managing director this is the best care home I have ever worked in.”