Sanctuary Supported Living’s (SSL) Tony Long House provides accommodation and personalised care for up to six residents.
The unannounced inspection by the CQC praised the service for its positive culture that “was person-centred, open, inclusive and empowering which achieved good outcomes for people.”
The report focused on the personalised care provided by staff which sees residents get involved in decisions about their care, have access to a variety of activities that meet their individual needs and have choice and control of their lives.
Feedback from the residents about the staff and the care provided, included: “I feel cared for because they do care” and “I’m independent and I do what I can do. I think I am looked after as an individual, well, really I am spoilt here.”
One resident’s relative commented: “The staff are kind and caring. You cannot fake that.”
Julie Williams, SSL’s local services manager, said: “I am so proud of the staff here at Tony Long House for their work towards achieving this ‘Good’ rating. We pride ourselves on the personalised care and support we provide our residents so it’s great to see that acknowledged.
“Similarly, the feedback from residents and their relatives about my team is equally rewarding and it’s great to see that our hard work is making a difference to people’s lives.”