The Local Government and Social Care Ombudsman has welcomed the latest Healthwatch England report, which looks at the experiences of people who receive care delivered within their homes.
Local Government and Social Care Ombudsman, said: Michael King,
“We welcome Healthwatch England’s report on the quality of homecare providers. Our own review of social care complaints showed that for people receiving care in their homes, it’s often the little things that mean so much to them in maintaining their dignity, independence and a good quality of life. Consistency of care is vital to those who rely on these services.
“Comments, compliments and complaints should be an integral part of any provider’s quality monitoring and improvement planning. Care users and their families should be confident that any feedback they share about their care will be responded to appropriately and that their providers will use any learning to inform service improvements.”