Danshell – Newbus Grange Hospital in Darlington maintains ‘Good’ by CQC


Newbus Grange Hospital in Darlington, part of the Danshell Group, has maintained a ‘Good’ rating in every area in a recent inspection by the Care Quality Commission (CQC), continuing to provide effective specialist assessment and support for men living with autism, learning disabilities and complex needs.

Newbus Grange’s multi-disciplinary team meets the needs of the people they support, with staff-service user relationships praised by the CQC: ‘Staff interactions with patients were respectful, encouraging and supportive’ with staff ‘treating patients with respect and maintaining their dignity.’


The CQC report reflects on the positive experience felt by the people the team support and their relatives, highlighting: ‘Overall, patients and family members felt involved in making decisions and were invited to attend meetings to discuss treatment and care’ and that they ‘told us they liked the hospital and the staff’ and that staff supported patients to make choices.’


The culture of respect within Newbus Grange is noted in the report: ‘Staff treated patients with dignity and respect and were caringand ‘staff used a range of communication aids to ensure patients could understand and be involved in decisions about their care.’


Staff training at Newbus Grange also features in the report: ‘There was an effective induction process in place for new staff and compliance with mandatory training was high overall. Staff had completed a range of additional training relevant to their role and the needs of patients.’


The inspection also highlighted that communication and the needs of the people they support are the highest priorities for the team: ‘Staff assessed the communication needs of patients and demonstrated a good understanding of these. Staff used a range of communication aids to ensure patients could understand and be involved in decisions about their care.’


Manager Hazel Southern speaks highly of her team at Newbus Grange and the level of care and support offered: “I am delighted with the CQC report, which reflects how my dedicated team always act in the best interests of the people we support.


“We have taken all the feedback on board and endeavour to further improve communication and build on our strengths, which clearly are in the positive and respectful relationships shared between staff, the people we support and their families, as well as the expert training staff receive.


“We recently had great news of being awarded Quality Network for Inpatient Learning Disability Services (QNLD) accreditation from the Royal College of Psychiatrists and this combined with a fantastic inspection report is a wonderful boost for the team at Newbus Grange, who deserve recognition for their hard work and dedication.”


Mel Ramsey, Chief Executive Officer for Danshell, said:  “This is a fantastic achievement and Newbus Grange goes from strength to strength. The wonderful comments demonstrate the exceptional support given to enhance the quality of life of the individuals at Newbus Grange.


“It is to the credit of everyone at Newbus Grange that their hard work to provide the best quality care has been recognised by the Care Quality Commission and the Royal College of Psychiatrists and I commend them for their continued commitment to improving the quality of life for the people they support.”


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