Corks are being popped this week at Nunthorpe Oaks Care Home in Nunthorpe, Middlesbrough, as residents and staff celebrate achieving the highest rating the national care regulator, the Care Quality Commission (CQC), can award in its latest report.
Nunthorpe Oaks was rated “Outstanding” by the CQC following its most recent inspection, demonstrating that it is one of the very best care homes in the country.
The CQC lavished praise on the home, commending the ‘exceptionally personalised way’ that care and support is provided. The residents themselves expressed their delight with the team at Nunthorpe Oaks, with one stating: “I couldn’t be happier. All the staff generate so much fun and laughter.”
Their judgements were reflected in the overwhelmingly complimentary feedback received from the relatives of residents. One individual commented: “My [relative] has just moved in and [they] couldn’t be happier. It’s the ambience and the staff work so hard. They are absolutely smashing.” Another individual made clear their pleasure with how their relative has been getting on at Nunthorpe Oaks: “I can’t believe how well [my relative] has settled. The staff do a fantastic job. [My relative] has been given a new lease of life. After a couple of weeks [my relative is] not just more animated but more mobile, which has made a positive impact on [their] wellbeing.”
This positive report reflects the strong emphasis that Embrace places on providing the highest quality care and the significant investment the company puts into its homes. Comments from staff reveal how this investment is appreciated, with one member of the Nunthorpe Oaks team remarking: “The company are really investing in me and I have just been enrolled on a first aid course.”
Jenny Stubbs, Home Manager at Nunthorpe Oaks, said:
“We are all so immensely proud of each other for achieving this fantastic result. Everyone in the team puts their all into their work every single day to ensure we give our residents the very best we possibly can, and it is incredibly touching to receive such an amazing response.
“Here at Nunthorpe Oaks we genuinely feel like the residents are our family, and so we are glad that they feel comfortable and happy here.”