Representatives from CQC undertook an unannounced visit to the home on 15 February 2017, and the report has rated the home good for being safe, effective, caring, responsive and well-led.
The home provides residential and nursing care for up to 55 older people, some of whom are living with dementia.
The report was extremely positive across all areas, with all good feedback from the individuals approached. The home was commended for its good operational structure, with open channels for residents, relatives and staff to give their views and feedback. Relatives had given very positive feedback.
Ratings are given based on observations of the home by the unannounced CQC team, and on conversations with staff, residents and their relatives. The report is part of CQC’s programme of inspections.
“The staff all love him to bits. All the staff talk to him. They take their time with him and don’t rush him.”
“Generally they [staff] are very good, very efficient…They are well trained and very helpful in many ways.”
“The food is lovely in here. They have got lots of choices of food; they have snacks, biscuits and afternoon teas”.
“There is a lovely atmosphere when they are having a sing song. It is very good here…and they do loads of stuff with them…They have good shows on Friday afternoons”.
“It’s good here. I am happy here. I’ve got friends here”.
“The atmosphere is lovely and friendly. All the girls [staff] get on”.
Susan Geary-Campbell, Home Manager, commented; “This is such a delight to receive our Good CQC report, and with so many positive comments about all areas of the home and our care.
“We are very fortunate to have a stable group of staff, many of whom have worked here for a good number of years. I have been here for 18 years and we have such a committed team with great support from families – the home has a familiar and ‘friendly’ atmosphere. This rating is definitely a team effort, and we are very proud.”
Tracey Tomlinson, Commercial Director, Orchard Care Homes, commented “We are delighted to see the hard work from Island Court recognised in this way. It’s great news for the staff, who are committed to providing a good quality, caring service.”
The home has a diverse and busy activity programme, with regular events in the home.