CQC gives Wast Hills Hospital in Birmingham ‘Outstanding’ rating


Danshell has announced that Wast Hills Hospital in Kings Norton, Birmingham has been rated by the Care Quality Commission as ‘Outstanding’.


Wast Hills is one of only a very small percentage of care services which have received the ultimate accolade from the regulator. 


Wast Hills is an independent hospital providing specialist support and services for adults on the autistic spectrum with associated complex needs.


The inspectors noted significant areas of outstanding practice throughout the service, rating Wast Hills as overall Outstanding. The inspectors noted that to; ‘promote patients’ wellbeing, staff used positive behaviour support to effectively understand, anticipate and meet patients’ needs’.  They additionally noted ‘staff treated patients with kindness, dignity and respect’


Danshell’s own model of care was also praised and the report stated that ‘Staff followed a model of care called ‘Personal PATHS’ that was developed by the Danshell Group. PATHS supported patients across five areas; positive behaviour support, appreciative enquiry for staff, patients and carers to reflect, to achieve therapeutic outcomes, promote healthy lifestyles, and provide safe services’.


Further positive comment from the inspector recorded that ‘External professionals praised Wast Hills for their quality multidisciplinary and inter-agency working practices. They were highly positive about the progress their patients made at Wast Hills, noting significant reductions in self-harm behaviours, incidents and observation levels’.


The report also observed that:  ‘The company invested in, and was responsive to the needs of staff. As a result, staff morale was very good. Managers listened to their staff and provided them with additional resources when they needed them’. The inspectors additionally noted that ‘the company had agreed funding to “over fill” nursing vacancies so the unit would not be short staffed when patient numbers grew.’


In addition to the excellent care and support given at the hospital the CQC report highlighted that ‘Wast Hills staff delivered free training and education to community facilities such as hotels and leisure services where patients enjoyed activities. They did this to raise awareness, share best practice and improve access for people with autism’.


Wast Hills has also been recognised at the National Autistic Society’s Professional Awards 2017 and last year received the ‘Great Autism Practice Award’ at the prestigious National Learning Disabilities and Autism Awards.  


Mel Ramsey, Chief Executive of Danshell Group, said: “This is a fantastic achievement, which is great credit to every member of staff at Wast Hills and the wider Danshell team.  Our incredible rating is down to the care and support our staff provide every single day and their willingness to always go the extra mile.


“I am absolutely thrilled that everyone’s hard work has been rewarded, the comments from the inspector are heart-warming, and I am so very proud to be working with such a fantastic team of people who are making such a positive difference to the lives of the people we support.”


The full report is available from this link http://www.cqc.org.uk/location/1-894095716


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