The Care Quality Commission (CQC) has found the quality of care provided by OSJCT (The Orders of St John Care Trust) Brookside in Melksham, Wiltshire, to be Outstanding following an inspection in November 2016.
Inspectors rated OSJCT Brookside as Outstanding for being caring and well-led and Good for being safe, effective and responsive to people’s needs.
Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:
“OSJCT Brookside was exceptionally well-led and people benefited from responsive care that put people at the heart of the service.”
“We were delighted to see the culture of the home was compassionate and kind and people’s choices about their care and environment were respected.”
“It was encouraging to see how the registered manager led by example and was visible and actively involved in the day to day running of the service. Staff morale was high, they were supported by management and understood their roles and responsibilities.”
“The team should be extremely proud of the work they do. I congratulate the staff at OSJCT Brookside for achieving our highest rating.”
Staff cared for people in a kind, caring and compassionate way. They comforted people with empathy and respect. Staff also supported and knew the importance of the friendships people had made within the service.
People were encouraged to voice their opinions, felt listened to and involved in their care. Knowledgeable and skilled staff supported people to maintain their independence and people’s emotional well-being was fundamental to the care provided.
Both the care and the décor were designed to suit people’s needs and wishes – including people’s rooms containing their own furniture – which improved their emotional well-being. There was a shop called ‘Goodies’ which people enjoyed buying from and working in, including serving behind counter. The use of life story books assisted people to map out their lives and important events, which played a positive role for those with dementia.
Staff were trained in end of life care and comments received by families showed how appreciative they were of the support they received during these difficult times.
The clear vision and values of the provider were demonstrated throughout the service and a strong leadership structure made sure there was a commitment to training staff to provide high-quality care.