Staff at the Royal Alfred Seafarers’ Society care home in Banstead are celebrating after achieving a resounding GOOD rating in its latest Care Quality Commission report after a recent unannounced inspection.
The Society was visited by Care Quality Commission inspectors who awarded the Home a GOOD rating based on assessment in the five key areas of safe, effective, caring, responsive and well-led. The result of the report, which details feedback from residents and families, as well as members of the home’s 100 strong staff team, puts the home well into the top half of care homes in the country, and came within a ‘whisker’ of the top “outstanding” assessment.
Comments received by the inspectors from staff, residents and families included: “One of the best things about here is the excellent staff” and “I can honestly say that everyone was excellent. This is an Outstanding Care Home that really cares!”
The Society, which last year celebrated its 150th anniversary, has provided nursing care and accommodation to support elderly, sick or disabled seafarers, their widows and dependants since 1865. Belvedere House, the Society’s Nursing Care Home, together with Sheltered Housing, is situated within 14 acres of leafy Surrey countryside and offers a full range of on-site services, including nursing and specialised dementia care for nearly 100 residents.
Commander Brian Boxall Hunt, Chief Executive at The Royal Alfred Seafarers’ Society, said: “The Royal Alfred Seafarers’ Society is dedicated to delivering the very best care for residents and I am immensely proud to say that this assessment is a huge credit to everyone in the Society; rightly recognising how everyone works together as a team to offer the highest standard of care for all who live here.
“The feedback we received from the CQC inspectors highlighted the outstanding service delivered at our Home and for this to be recognised at a national level is testament to all the hard work that continually goes on 24 hours a day, seven days a week.”
The care delivered by the home’s 100-strong team has been further recognised with shortlistings for four awards at the Surrey Care Association Awards, which judges the incredible dedication of individuals and teams working within the adult social care sector.
The Society has been nominated for Care Team of the Year and Provider of the Year, as well as individual recognition for Home Manager Anne Kasey for her Outstanding Contribution to Social Care, and Deputy Clinical Manager Dorota Serafin, who has been shortlisted in the Frontline Leader of the Year category.
Winners will be announced at a Gala Awards Ceremony on Friday 18 November at the Epsom Downs Race Course.