Newlands, in Whites Row, Kenilworth, provides accommodation and care for up to 26 people with physical disabilities. There were 22 people living there when CQC visited.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on CQC’s website: http://www.cqc.org.uk/location/1-113543681
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led.
Newlands, which is run by WCS Care Group Limited, was rated Outstanding overall, Outstanding for being caring, responsive and well-led and Good for being safe and effective.
Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region said:
“We were impressed with what we found during our inspection of Newlands and inspectors found that the service had a strong, person-centred culture and was exceptional at helping people to express their views.
“Staff developed inventive communication techniques to include people in making their own decisions. People planned their own care, with the support of relatives, advocates and staff, which ensured care matched their individual needs, abilities and preferences.
“People told inspectors they enjoyed living at Newlands and considered it their home. They valued their relationships with staff and felt staff went the ‘extra mile’. Staff were seen to treat people with respect and dignity and they supported people to maintain their privacy and independence.
“Activities, hobbies and interests were based around each person’s interests and people were encouraged to maintain and form links with friends and relations.
“The provider was innovative and creative and strived to improve the quality of people’s lives by working in partnership with experts. Meanwhile, planned changes were focused on improving the quality of people’s lives and independence.
“Quality assurance procedures were in place across the provider’s group of homes to exploit learning opportunities wherever possible. Information was shared across each of the provider’s homes to ensure improvements were made as a result of any lessons learned.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
WCS Care Group Limited operates a number of care services across Warwickshire and this is the fifth of its care homes to be rated Outstanding following a CQC inspection.
Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:
“I am delighted that WCS Care Group Limited has achieved a fifth Outstanding rating following our recent inspection at Newlands in Kenilworth.
“We have rightly set the bar high for services to be rated Outstanding. It is good to see excellent leaders who value and care for their staff and focus on a truly person-centred approach meeting that high standard and providing great care for the people they support.
“Everyone deserves to experience care that we’d all be happy for any of our loved ones to receive.”