During a very long and exhausting day, the inspector spoke to service users, staff and management and scrutinised all necessary documentation and systems required for a specialist care home, after which the CQC awarded Goldcrest House an overall ‘Good’’ rating with praise for the safe, effective, caring, responsive, and well-led service provided.
Ralph Parish, registered manager at Goldcrest House says: “We’re so happy with this award. We really do deserve it. The whole staff team worked very hard with one primary focus, to support service users to lead fulfilled lives and are enabled to stretch their potential.
“We were all elated to learn afterwards that service users had discussed with the CQC how staff respected their privacy, dignity, and independence. Some explained how they felt safe living at Goldcrest House and they found staff to be helpful, supportive, and protective, with others stating they felt their disability was understood by staff and supported well. The comments are fitting recognition for a team that give their all. ”
Based on Boothferry Road Goldcrest House is a centre of excellence dedicated to addressing the individual needs of adults over 18 affected by Autistic Spectrum Disorder and learning difficulties. It provides residential care, supported living, long and short term respite care, day services and outreach to meet the varied needs of those who access the service 52 weeks a year; its aim is to be the UK’s quality service of choice.