Plymouth care service for adults with learning disabilities gets ‘Outstanding’ from CQC


Douglas House manager Lisa Runnalls (middle) with service users (left to right)  George Kortantzopolous,, James Toll, Samuel Vernon, Mark RawlingsA service in Plymouth, Devon, that provides care and accommodation for adults with learning disability and associated conditions such as Asperger’s and autism has been given an “outstanding” rating following an unannounced inspection by the Care Quality Commission.

Douglas House in Restormel Terrace, Mutley, Plymouth is a residential care home operated by Regard, the UK’s fourth biggest provider of care services.

The inspector’s report said that the people living in Douglas House were very proud of their home and spoke in a way that suggested a sense of belonging and contentment. One person told the inspector: “I love it here. It is luxury.”

The inspector praised the safe and caring way that the service was operated and was particularly impressed by the way those who used the service were involved in decision-making about their own care.

The inspector’s report said: “There was a positive culture within the service. There were clear values that included involvement, compassion, dignity, respect and independence. The management team provided strong leadership and led by example.

“People were able to express their opinions and views and were encouraged and supported to have their voice heard. People were included in decisions about the running of the service and staff were encouraged and supported to question practice.”

Manager at Douglas House Lisa Runnalls said: “We are very proud to have received this rating from the Care Quality Commission , which looked into all aspects of Douglas House. It is particularly pleasing to see the lovely comments to the inspectors by those we care for and their families as they are the people who really matter and are at the heart of everything we do.

“It is a great tribute to all the staff who work so hard every day to make a difference in the lives of those who live at Douglas House. It has encouraged us to continue to explore and develop ways to support people.”

Douglas House, which provides care and accommodation for up to four people joins only one per cent of adult social care services in the UK that achieved “outstanding” rating from the CQC in 2015


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