Danshell, a specialist provider of learning disability, autism and mental health services in the UK, has re-enforced its commitment to provide high quality, person-centred care after it held its first ever National Service Users Forum.
The forum, which was held at the Park Inn Radisson Hotel in York, was held to engage with the people who use Danshell’s services. It promoted Danshell’s regional forums on a national scale to allow, enable and support users to engage with new people and exchange ideas.
Danshell’s quality strategy commits to ‘working with families to ensure that we are able to clearly hear their voice and firmly value their role, knowledge and expertise. This will include supporting their contribution at service user/family carer forums and workshops.’ This commitment includes service user and family forums at unit, regional and national level and opportunities at all levels for service users and families to be involved in governance activities and meetings.
During the event, attendees discussed ASDAN qualifications and the changes they would make to their Danshell experience. A question and answer session was also held with members of the Danshell board, including Chief Executive Officer Andrew Murray.
The forum was organised by Jenny Anderton, User Involvement Lead at Danshell and chaired by Karen Flood, co-chair of the National Forum of People with Learning Disabilities, who also hosted the Q & A session.
Speaking after the event Andrew Murray, Chief Executive of Danshell said: “Our first ever National Service User Forum has been a huge success. We have been able to engage with many service users and their thoughts and ideas have been incredibly valuable.
“Danshell is committed to supporting people to enable them to do the things that most of us take for granted.
“It is important that service users and their families are given the opportunity to shape their own care and can speak up and participate, the national forum offers that platform.”