Residents praise local care home in national survey

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Barbara Curtis, service user Tom Penticost, Manager Edwin Spence, Service user Kerry Collins, Team leader
Barbara Curtis, service user
Tom Penticost, Manager
Edwin Spence, Service user
Kerry Collins, Team leader

Residents at Marlborough House care home are celebrating after it was recognised in a nationwide survey of care home residents. The results show Marlborough House was given an overall performance rating (OPR) score of 995 out of 1,000.

 

Now in its third year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents. The nationwide survey gives residents a voice, putting their care at the heart of understanding more about how well care homes perform. Over 21,000 residents in 1,034 care homes across the UK took part.

 

Each care home was given an overall score based on resident feedback across four broad themes; Staff and Care, Home Comforts, Choice and Having a Say, and Quality of Life. Marlborough House achieved high scores of 997 for ‘Staff and Care’ and 995 for ‘Quality of Life’ meaning the residents of Marlborough House highly rate the standard of care they receive.

 

Tom Penticost, Home Manager, said;

 

“It is a pleasure to work here because as a team, everybody complements each other. I can honestly say I feel very privileged to work with those living here and the staff team – without them the service would not be as it is.  

 

“From my point of view, the Managing Director and Regional Manager make a huge difference in making the working environment a happy one and are always available to offer support.

 

“I believe that if you have a happy team it most definitely reflects on the residents, and they are ultimately the people that really count.”

 

All of this year’s results for every care home surveyed are displayed on the Your Care Rating website.The website also shows how homes that took part in the survey last year performed. All of this helps families who are choosing a care home for a loved one by giving them vital information on what the residents actually think of each home and the standard of care.

 

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum and Care England. This means the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other.

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