Bluebird Care York responds to Unison survey findings


SocialCarePartyA recent study published UNISON has said homecare staff are receiving inadequate training and putting patients at risk. Nicola Walden, director at Bluebird Care York, offers the following response:

Bluebird Care York, the homecare agency, is proud to announce that in a recent staff survey 100% of respondents said they were happy with training they had received with the company.

At Bluebird Care York we have invested in a purpose-built training room to ensure all our team members are continually supported in order to deliver the very best quality of care.

Bluebird Care York is passionate about providing quality care and support to its customers and offers 30 minute visits as a minimum and can even provide 24 hour live-in care. We never make 15 minute calls.

UNISON said it believes that the government’s new care certificate does little to address the increasing lack of training for care workers and is only aimed at new employees.

But the new care certificate DOES cover existing staff as they are required to complete self-assessment. At Bluebird Care York, our supervisor will be doing this with the staff on an individual basis to identify any gaps in knowledge.

Under the new care certificate the staff member DOES have to be monitored and assessed – however this is something Bluebird Care has always done, through shadowing, spot checks and supervisions.

We are currently implementing the care certificate into our training and this will be completed before the September 2015 deadline.

UNISON reports that care workers are not paid for travel time and must pay for their uniforms. Between calls, Bluebird Care York pays mileage costs and provides staff with gloves, aprons and a uniform. We also pay above the National Minimum Wage.

The UNISON study reports inadequate training in stoma care and peg feeding.

At Bluebird Care York, we always use the stoma nurse and Nutricia nurse for peg feed training whenever we have any customers who have these.

In fact, with peg feeding the training HAS to be customer specific, so even if we have two customers who have identical pegs we have to train the carer with both customers. We don’t regularly get this type of customer so we only train staff when they need it.



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