CLS Care Homes returned outstanding results in this year’s Your Care Rating survey – the nationwide survey designed to give care home residents a voice and to put their views about their care at the heart of understanding how well care homes perform.
CLS achieved an overall performance rating (OPR) of 913, ranking far above average in the four major themes of staff and care, home comforts, choice and having a say, and quality of life. The group, which operates care homes right across the North West, improved its scores in each of the four main areas when compared to last year’s survey. When asked about the care that they receive, 99% of all CLS residents said that they felt they were treated with the highest levels of dignity, kindness and respect.
Sheila Wood-Townend, Head of Service at CLS Care Homes, commented on the survey’s publication: “We are simply delighted by these results. Not only does this show that we are improving year on year, but it proves that our commitment to delivering person-centred care is having a real impact on the experience of our residents.”
She further commented: “Independent performance indicators like these are key in helping encourage a system of transparency and to drive improvement throughout the sector. This survey is a unique opportunity to give a voice to the country’s care home residents, and it is very rewarding to know that CLS residents are so happy and fulfilled.”
The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum (NCF) and the English Community Care Association (ECCA). As such, the survey is the most authoritative of its type, and is also the country’s largest, capturing more views of residents than any other. Over 21,000 residents in 1,034 care homes across the UK took part.