Specialist care provider praised by Care Quality Commission

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Priory Group-Care Industry News (250 x 125)A Craegmoor specialist care home on Merseyside has been praised by the Care Quality Commission.

Following a recent inspection visit, Melling Acres, on Giddygate Lane, Melling, Liverpool, was fully compliant with the required standards including:

 

 

  • Care and welfare of people who use services
  • Assessing and monitoring the quality of service provision
  • Safeguarding people who use services from abuse
  • Management of medicines

Melling Acres offers 24 hour intensive support and rehabilitation 16 people with a learning disability and/or mental health needs.

The CQC report concluded that the service was ‘caring’.

It said: “Staff had a thorough knowledge of the person they provided support to.  The care record we looked at reflected people’s current needs and we could see that risk assessment and support plans had been reviewed on a regular basis.”

The Inspector highlighted the fact “people were supported to maintain good healthcare and had access to a range of healthcare professionals when they needed it.”

The report said that ‘staff now felt listened to and that their views about how the service should be developed were taken into account’. 

Staff also told the inspector how ‘positive’ and ‘enthusiastic’ they felt about the future of the service.

Sarah Hughes, managing director of Craegmoor, said:  “Our staff work incredibly hard to ensure residents at Melling Acres receive the best quality of care and support possible.

“This latest CQC report is a great testament to their hard work.”

Melling Acres is an intensive residential service with step-down facilities that enables people with high level needs to develop a greater degree of personal autonomy.

It provides support in an environment that is safe, warm and conducive to rehabilitation and personal growth.

Each resident has their own individual support plan, guided by a comprehensive personal development and risk assessment, which provides measurable outcomes agreed with the individual, their support staff and key stakeholders.

Craegmoor’s Devonshire Road care home in Palmers Green, London, has also been praised by the Care Quality Commission for the quality of its care.

Following a recent inspection visit, the home, based in Devonshire Road, met all the required standards including:

  • Respecting and involving people who use services
  • Car and welfare of people who use the service
  • Safeguarding people who use the services from abuse
  • Supporting workers
  • Assessing and monitoring the quality of service provision

Devonshire Road, which is a five bedded home provides 24-hour support for adults with learning disabilities and autism.

The CQC report concluded that that the service was responsive, well-led, caring, effective and safe.

It said that ‘the service had quality assurance systems, and records showed that identified problems and opportunities to change things for the better were addressed promptly. As a result the quality of service was continuously improving’.

The Inspector highlighted the standard and levels of staff training, the quality of the residents’ care plans, and residents’ involvement in the planning of their care and personal development plans.

The report said:

  • People told us they felt safe and secure and this was confirmed by relatives.”
  • “People we spoke with said they felt staff treated them with respect and dignity and involved them and their relatives in discussions about their care.
  • “We saw staff interacting with people in a respectful and warm way.”
  • Care workers showed patience and gave encouragement when supporting people.
  • ‘People told us “The staff are kind” and “I love it here.”

Sarah Hughes, managing director of Craegmoor, said: “Our staff work incredibly hard to ensure residents at Devonshire Road receive the best quality of care and support possible.

“This latest CQC report is a great testament to their hard work.”

People who live at Devonshire Road are encouraged to take part in activities and attend college where they learn: cooking, pottery, jewellery making and arts and craft.

They also attend discos, afternoon teas and fun days organised by Craegmoor’s group called New Connections, where the emphasis is on integration within the community with events held in local community halls that are open to staff and individuals, their friends and families.

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