Group Hospitality & Client Experience Manager joins leading care operator

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Kay Johnson (left) with some of her team
Kay Johnson (left) with some of her team

Kay Johnson, from Altrincham, has joined leading care home operator, New Care Projects, as Group Hospitality & Client Experience Manager.

 

Kay has a wealth of experience in the hospitality industry.  In her new role, Kay is responsible for a team of 75, including kitchen, laundry, housekeeping, hospitality and maintenance across New Care Project’s two homes in the North West.  This number is set to increase in the near future as Kay commences a comprehensive recruitment plan for New Care’s third home which is currently under construction in Nottingham.

 

Previously, Kay was Head of Hospitality, Tourism & Aviation at Trafford College, a position she held for 18 years.  Kay’s educational experience has already created and introduced a dedicated development programme at New Care Projects, actively encouraging each member of staff to undertake NVQ qualifications at Trafford College and identifying promotions within their relevant department.

 

With training high on Kay’s agenda, she also oversees the progress of the apprentice chefs and the hospitality apprentices between the homes, for which New Care Projects recently received a Trafford College Business Training Award.

 

Kay says: “After a long and successful career at Trafford College it was time for a fresh challenge.  New Care Projects appealed to me as I had never worked in the care sector and I was attracted to the company’s innovative vision to continually improve and raise the standards of care.

 

“The role is perfect for me.  I am starting from scratch which offers me the opportunity to build up my own teams and develop training programmes for the staff, helping them progress in their careers through education.

 

“I am passionate about what I do and ultimately, I want the hospitality services that New Care Projects offers to make a lasting impression to the residents and their families within the homes.  Together with my team, I know we can make a big difference.”

 

Chris McGoff, CEO of New Care Projects, comments: “Kay’s education experience and knowledge of the hospitality industry, along with her hands on approach, was just what we were looking for.  Looking after hospitality and client experiences for the group is a demanding role yet Kay has already made a huge impact; she is an asset to New Care Projects.”

 

Away from work Kay loves nothing more than spending time with Graham, her partner of 26 years.  With her daughter and two gorgeous grandchildren living close by, Kay’s weekends are very busy, although she plans to take her golf more seriously in the future.

 

New Care Projects LLP is the owner and operator of two leading care homes; Allingham House Care Centre on Deansgate Lane in Timperley and Manorhey Care Centre on Stretford Road in Urmston.  Both homes boast an exceptional clinical offering, including residential, nursing and specialist dementia care, in an expertly designed and purpose-built environment.  A third home is currently under construction in West Bridgford, Nottinghamshire.

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