Gateshead care home given double boost

Resident John Neesam (77) in the new diner
Resident John Neesam (77) in the new diner

Gateshead-based Philips Court care home has two reasons to celebrate as it has been praised for its standard of care by the CQC and is undergoing major refurbishment work to benefit its residents.


The home is currently undergoing a complete refurbishment and redecoration as part of Akari Care’s £15 million investment programme in its homes throughout the UK.


Residents can now reminisce in a 1960s-themed diner that has been created in one of the rooms that was rarely used and the bedrooms at the home are being re-decorated to make them even more comfortable and appealing for residents.


New lighting has also been installed throughout the home and has been carefully selected to provide a calming atmosphere for the residents.


In addition to the excellent environment that the home provides, Philips Court has also been praised by the CQC for the quality of the care that it offers.


Following an unannounced visit from a CQC Inspector, the home was found to be meeting all standards of care set by the regulator, including:


  • Respecting and involving people who use services
  • Care and welfare of people who use services
  • Cooperating with other providers
  • Safety and suitability of other premises
  • Staffing
  • Supporting workers
  • Assessing and monitoring the quality of service provision


The report included comments from the Inspector, who said: People told us that they were happy with the care that had been delivered and their needs had been met” and “It was clear from our observations and from speaking with staff that they had a good understanding of people’s care and support needs and that they knew them well as individuals.”


Residents’ relatives also commented on the home, saying: “The staff are lovely; they are very nice people- it’s nice that they are just not there for Dad, they are there for us” and “It’s a lovely home and you are made to feel very welcome and I know he is getting well looked after – I am pleased.”

Karleen Taylor-Williams, Manager at Philips Court care home, said: “Philips Court is going from strength-to-strength; we’re thrilled with the outcome of the CQC inspection, which is testament to the hard work and dedication of our staff.


“The environment of a care home is extremely important and has a major impact on the lives’ of residents and needs to be safe, fresh and comfortable. The residents are especially thrilled with the new 1960s diner in the home and love looking at all the memorabilia that we have collected.


“This major investment will have a positive impact on the home making it even more appealing and, above all, will offer an even more comfortable standard of living for our residents.”


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