John, who it is believed received the highest number of nominations in any category, had to undergo a stringent final stage interview with an independent judging panel after making the final shortlist of three.
The criteria for the Registered Manager of the Year stated that the individual ‘will be responsible for a well-run and happy care home for both residents and staff alike. The winner will demonstrate a high standard of management and leadership skills with a professional approach, which achieves a high quality service.’
Among John’s many citations was one from the son of a resident which stated that ‘John is a dedicated and caring professional’ and he has ‘the sincere desire for Bannview to be the best care home possible’. It summarised John as being ‘a forward-thinking forward-planning manager’ who is ‘always upbeat and has a happy and positive outlook, and exudes tons of energy. He works with zeal to make Bannview care home look and feel like a real home.’
Another nomination said that ‘Mr Rafferty has transformed Bannview House into being a care home where everybody in the community wishes to come to. He ensures that the residents and relatives are at the heart of the service and he sees the residents as being essential in promoting quality care, in evaluating the care and contributing to service improvement. He is charismatic and a natural leader. Residents are happy and relaxed. They view the care home as their home.’
Among the many congratulations John has received since his award is a letter from David Simpson MP who said ‘This is an excellent achievement and is a credit to your hard work and commitment to providing the best care to ensure that the residents enjoy their time at Bannview House care home.’
Adrian Pancott, chief executive officer of Amore Care, said: “John is thoroughly deserving of this award. His passion for making Bannview the very best care home it can be is obvious to everyone and his initiatives benefit both the staff and the residents.
“I am extremely proud of the whole Amore Care team across Northern Ireland who are providing such fantastic care to our residents and would like to congratulate all those who were nominated for an award, and John for both being a winner and a brilliant home manager.”
Bannview House is a modern, purpose-built nursing home, which features comfortable lounge and dining areas and an arts and activities room. Many of its rooms have stunning views of the surrounding countryside
Activities are a key part of the home’s daily life and there are activities co-ordinators who develop individual activity schedules tailored to the personal lives and interests of residents.
Residents also enjoy regular outings to local venues including cafes, restaurants, pubs, concerts, theatre, parks, gardens or places of historic interest.