HC-One initiate debate on CCTV as 53% of residents oppose the useage

Dr Chai Patel-care industry news
Dr Chai Patel

HC-One, the UK’s third largest care home provider, has today initiated a sector-wide debate on implementing an opt-in, visible camera scheme in care homes, following their consultation on the matter.

Leading the way in restoring trust in the care sector, HC-One launched a consultation with Residents, relatives and colleagues to gauge their views on an opt-in, visible camera scheme. Based on the results received, HC-One is now calling for a sector wide public debate on the issue.

Over 12,000 Residents, relatives and colleagues responded to HC-One’s consultation:

68% of all respondents were in favour of introducing opt-in, visible cameras in homes
87% of relatives supported the use of cameras
63% of colleagues supported the use of cameras
53% of Residents opposed the use of cameras




The consultation revealed a number of concerns about the implementation of such a scheme:

Privacy for Residents – 74%
Who has access to the footage – 65%
Who watches the footage – 63%
Where footage is stored and how secure it is – 60%
Where in the home cameras are used – 53%

This consultation was ‘Phase One’ of HC-One’s broader three-phase project. ‘Phase Two’ involves an industry-wide debate on the above findings and possible ways to navigate the so-far inconclusive results. The full report of HC-One’s consultation has been sent to regulators and stakeholders, including the Department of Health. HC-One is keen to receive feedback from these bodies, and any other interested organisations, by 31st December 2014.

The use of cameras as a safeguarding tool in care delivery has been a topic HC-One has long discussed internally as a way to restore public faith in the sector and to act as a deterrent against the actions of rogue Carers. HC-One believes it is important that any use of visible cameras would be in addition to, and would not replace, the existing rigorous safeguarding measures currently in place across the care homes sector in the UK.

The full report can be downloaded from www.hc-one.co.uk/resources/camera-consultation

HC-One’s Chairman, Dr Chai Patel, said:

“At HC-One, we have long been debating how to stamp out malpractice in care homes and restore public trust in the care sector. Having worked hard over the last three years to make a number of important investments and improvements to our homes, we felt now was the right time to discuss the use of visible cameras with the individuals who matter most to us – HC-One Residents, relatives and colleagues.

“The results of this consultation are vitally important in initiating an industry-wide debate on the matter. The potential implementation of an opt-in, visible camera scheme is a very serious issue and one for the whole sector to debate in depth. We welcome regulators, stakeholders and other interested bodies to share their opinions and ensure that our loved-ones up and down the country receive the kindest care.”


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