The new and innovative home care company’s partnership with Reevoo will enable people searching for a care provider to see regularly updated, accurate and trustworthy customer satisfaction reviews.
Reevoo will contact Expertise Homecare customers directly, collecting in-depth and impartial feedback and gauging satisfaction levels across a number of set criteria.
They will then produce ‘Trip Advisor’ style reviews and star ratings that give potential customers an accurate assessment of the range of services and the quality of care provided, allowing them to make an informed care choice.
Peter Simpson, Chief Marketing Officer at Reevoo, said: “Selecting a homecare provider is a highly considered and emotional decision that is often ultimately made based on trust. People need to have absolute confidence that the services and standards they require will be delivered.
“We are delighted that Expertise Homecare has selected Reevoo to collect and display real reviews from their customers as we believe genuine customer feedback is essential to demonstrating transparency and fostering trust.”
The Reevoo reviews will feature on each Expertise Homecare franchise’s website. Expertise Homecare managing directors Natalie Richards and Harriet Smith said providing potential customers with this independent assessment service reinforced their commitment to building trust through transparency.
Natalie Richards said: “We want to revolutionise the UK home care sector by investing in innovative services that increase care standards and add value to customers. Our partnership with Reevoo is just one example of our industry-leading actions.
“This partnership will give people full, frank and honest reviews of our franchises across the UK rather than just cherry-picked soundbites that don’t really tell people anything useful. Though partnering with Reevoo we are enabling people to find out precisely what our customers have to say about the standard of care we provide and how we deliver that care.
“This service further demonstrates our commitment to our four core principles – trust, transparency, quality and support.”
Harriet Smith added: “Although we will have no control over the Reevoo reviews, we are confident that our customers will appreciate the steps we have taken to ensure we provide the highest standards of care.
“We will keep a very close eye on all the feedback provided by Reevoo and immediately respond to any instances where our service is deemed to have fallen below the incredibly high standards we set ourselves.”